At Refurbished Mobiles, we aim to deliver your orders safely and on time. Please read our shipping policy carefully before placing an order.
1) Order Processing Time
- Orders are usually processed within 24–48 hours (excluding Sundays and public holidays).
- In some cases (high demand, verification, stock checks), processing may take slightly longer.
2) Delivery Timeline
Delivery time depends on your location and courier service availability:
- Metro Cities: 2–5 business days
- Other Cities/Towns: 3–7 business days
- Remote/Non-Serviceable Areas: 5–10 business days (if serviceable)
Delivery timelines are estimates and may vary due to courier delays, weather, strikes, or other unavoidable circumstances.
3) Shipping Charges
- Shipping charges (if applicable) will be displayed at checkout before payment.
- Occasionally, we may offer free shipping on selected products/orders as part of promotions.
4) Serviceable Locations
- We ship to most locations across India, subject to courier partner availability.
- If your area is not serviceable, you may be contacted for an alternative solution or the order may be cancelled and refunded (if already paid).
5) Order Tracking
- Once your order is shipped, tracking details will be shared via email/SMS/WhatsApp (as available).
- You can also contact our support team for tracking assistance.
6) Cash on Delivery (COD)
- COD availability depends on product type, order value, and your delivery location.
- If COD is available, it will be shown on the checkout page.
7) Delivery Attempt & Re-Delivery
- Courier partners usually attempt delivery 1–3 times.
- If delivery fails due to incorrect address, unreachable phone number, or customer unavailability, the order may be returned to origin (RTO).
- In RTO cases, additional shipping charges may apply for re-shipping (if requested).
8) Address & Contact Details (Customer Responsibility)
Please ensure you enter the correct:
- Full address with pincode
- Landmark (if any)
- Correct mobile number
Incorrect or incomplete address may lead to delays or failed delivery.
9) Packaging & Safety
All orders are packed securely to reduce the risk of transit damage. For refurbished products, minor box wear may be possible depending on stock packaging type.
10) Damaged / Opened Package (Important)
If the package looks tampered, opened, or damaged at the time of delivery:
- Do not accept the package (if possible), OR
- Record a continuous unboxing video (without cuts) and report within 24 hours of delivery.
Without proper evidence (unboxing video/photos), claims for transit damage may not be accepted.
11) Contact Us
For shipping-related queries, contact us:
- Email: contact@udaanebike.com
- Contact Page: https://mobile.udaanebike.com/contact-us/
