At Refurbished Mobiles, we aim to provide reliable refurbished smartphones and laptops. This Warranty Policy explains what is covered, what is not covered, and how you can claim warranty support.
1) Warranty Coverage
All eligible products sold on Refurbished Mobiles may come with a limited warranty (warranty duration will be mentioned on the product page or invoice).
Warranty generally covers:
- Manufacturing defects
- Hardware functionality issues that occur under normal use
- Performance issues related to internal components (as applicable)
Important: Warranty coverage and duration can vary by product. Please refer to the warranty details mentioned on the product page.
2) Warranty Period
- Warranty starts from the date of delivery.
- Warranty period may differ depending on the product category and condition grade.
3) What is NOT Covered
Warranty does not cover:
- Physical damage (broken screen, dents, cracks, body damage)
- Liquid / water damage
- Battery backup reduction due to normal usage (battery is a consumable item)
- Damage due to power surge, improper charging, or use of non-standard accessories
- Tampering, unauthorized repair, or opening of the device
- Damage due to misuse, negligence, accidents, or improper handling
- Cosmetic issues such as scratches, minor marks, discoloration (common in refurbished items)
- Software issues caused by third-party apps, rooting/jailbreaking, or OS modifications
- Accessories such as chargers, cables, earphones (unless explicitly mentioned)
4) DOA (Dead on Arrival) / Transit Issues
If the product is dead on arrival or you receive a wrong/damaged item, you must inform us within 24 hours of delivery and share:
- An unboxing video (continuous, without cuts)
- Photos/videos of the issue
- Order ID and product details
Without proper evidence, we may not be able to approve the claim.
5) How to Claim Warranty
To raise a warranty claim, email us at: contact@udaanebike.com
Please include:
- Order ID / Invoice number
- Product name/model
- Issue description
- Photos/videos showing the problem
Our team will review your request and guide you with next steps.
6) Warranty Resolution (Repair / Replacement)
Depending on the issue and availability:
- We may repair the product, or
- Provide a replacement (same model/variant, subject to stock), or
- Offer an alternative solution if replacement is not available.
7) Inspection & Approval
All warranty claims are subject to inspection by our technical team.
If the device shows signs of:
- physical damage,
- liquid damage,
- tampering/unauthorized repair,
the warranty may be void, and the claim may be rejected.
8) Pickup / Shipping for Warranty Claims
- If pickup is available in your area, we may arrange pickup after claim approval.
- If pickup is not available, you may be asked to self-ship the product to our service/return address (shared by support).
- Shipping responsibilities may vary by case and will be communicated by our support team.
9) Data Responsibility (Important)
Customers are responsible for backing up their personal data before sending the device for warranty service. We are not responsible for any data loss during inspection/repair.
10) Contact
For any questions regarding warranty:
- Email: contact@udaanebike.com
- Contact Page: https://mobile.udaanebike.com/contact-us/
